Omnisharp is Hiring!

Written By Jeff Peterson

Omnisharp is seeking motivated, hard-working individuals interested in joining a small, fast-growing business with an exciting new product. Contact us to submit your resume or learn more.

Job Summary:

The Field Service Manager is responsible for overseeing a team of field service technicians, tasked with ensuring Omnisharp's robotic knife-sharpening machines at customer sites remain healthy and 100% operational. A successful manager is expected to become a machine expert and make sure all field service team members are well-trained. The manager will maintain technician schedules, and work with the Product Support team to resolve customer issues. The Field Service Manager will train and work in our Pflugerville facility, as well as remotely at customer sites. They will work directly with Omnisharp customers and must be an excellent communicator with strong interpersonal skills.

Duties and Responsibilities:

  • Troubleshoot, diagnose and oversee Omnisharp machine repair issues

  • Calibrate machines to achieve optimal performance

  • Manage a team of field service technicians

  • Provide training and technical assistance to team

  • Assign team members to travel to customer sites for support, audits and installs

  • Develop and maintain high-quality relationships with customers

  • Provide follow-up support to ensure customer happiness

  • Travel approximately 60% of the time

Qualifications:

  • Excellent communication and interpersonal skills

  • Self-starter and team player with a positive attitude

  • Excellent troubleshooting skills with an attention to detail

  • Able to read mechanical drawings and schematics

  • Robotics experience a plus but not required

  • Team management experience

  • Spanish language a plus

  • 8+ years' experience as a technician

Compensation:

  • Based on experience

Jeff Peterson